In addition, Apple Configurator lacks support for BYOD because it requires a factory reset on the device the first time IT connects it to the service. IT typically uses these functionalities for any help desk and support needs. It would be nearly impossible for IT departments at large organizations to configure thousands of end-user devices manually.Īpple Configurator also lacks monitoring and reporting capabilities that many organizations use to track the progress and success of device deployments. It also lacks wireless remote configuration and batch capabilities, which presents a real challenge for organizations with many devices and different device models to configure. For example, with Apple Configurator, IT needs to manage devices by physically connecting them to a Mac desktop computer via a USB cable. There are other challenges with Apple Configurator. This is a far cry from PCs in most organizations, which are connected to a unified endpoint management (UEM) platform.
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In a single-use device scenario such as this, device maintenance is a manual process. Further, if they deploy a Mac, IT will have to maintain that device and make sure it gets proper updates and patches. But some IT organizations are exclusively Windows shops and are hesitant to deploy a Mac just to use Apple Configurator.
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For one, IT administrators must download Apple Configurator from the macOS App Store onto a Mac device. In this situation, Apple Configurator has several drawbacks. It often requires remote provisioning as well. For example, deploying hundreds of iPhones or iPads in a healthcare or retail setting requires a configuration method with minimal IT intervention. It is inefficient for IT administrators to configure each mobile device individually. Organizations may want to find alternatives to Apple Configurator for mass device configuration. However, Apple Configurator requires a manual process that may not be suitable for all organizations. Apple Configurator allows IT admins to deploy standardized settings to many devices from a single control point and tool set. Without configuration from the IT admin, end-user devices cannot connect to an organization's resources, and many users can't get any work done without this access.
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